Reclamation

Reclamation

We check each of our goods for damage and completeness before dispatching them from our manufactory. For this reason, you will find a quality control mark on most of our products. Nevertheless, mistakes can also happen to us - or on the way to you.

My parcel has been damaged in transit, what should I do?

When you receive your parcel, please make sure that it is undamaged. If, contrary to expectations, the goods are damaged, we are very sorry. Please take one or two photos of the package and the products and send them to us by e-mail. We ll find a solution as soon as possible.

My goods have not arrived in full. What do I need to do?

Please make sure that the delivery is complete when you receive it. If the delivery is not complete, please fill out the following document so that we can process the loss as quickly as possible: Report loss of shipment.

How do I return the goods?

Within 14 days of receipt, you can return goods to us - with the SOLO undercounter water filter unit even 30 days. Send us a message or call us on +49 4107 90 7792; as soon as we have received and checked the return, we will refund the money. In the case of a direct debit, we ask that you do not simply cancel it, as otherwise you will incur a €10.50 bank charge.

Please note that some products are excluded from exchange by their nature once they have been used. 

How do I cancel or change an order that has already been placed?

As long as we are not yet processing your order, you re free to cancel it at any time. To do so, please contact us by contact form or by phone: +49 4107 907792.